Shipping and Delivery Policy
Welcome to Classic Organics! We are committed to ensuring that your skincare and haircare products reach you quickly and securely. Below is a detailed guide to our shipping and delivery process to help you understand what to expect when you place an order with us.
1. General Shipping Information
- We are located in Lagos, Nigeria, and we ship our products globally.
- Orders are processed and shipped only after payment confirmation.
2. Pickup Option
- If you choose to pick up your order, please allow one hour after payment confirmation for your order to be processed and packaged.
- Once the processing time is complete, you may send someone to pick up your order at our designated pickup location in Lagos. Ensure they have the order details for a smooth process.
3. Delivery Within Lagos
- For doorstep delivery within Lagos, shipping rates are calculated based on your specific location. These rates will be displayed during checkout.
- After placing your order, delivery will take 24 to 72 hours (1-3 working days).
- Our team will keep you updated on the delivery status.
4. Delivery Outside Lagos (Within Nigeria)
- For orders outside Lagos but within Nigeria, we partner with ABC for reliable delivery services.
- Once your order is dispatched, you will receive a tracking number and an estimated delivery time.
- Delivery times may vary depending on the destination, but we strive to ensure timely arrival of your products.
5. International Shipping
- For orders outside Nigeria, we use DHL to deliver your products securely to your doorstep.
- You will receive a tracking number and regular updates on the status of your shipment.
- Delivery times will depend on your location, but we aim to ensure prompt service.
6. Additional Information
- Please ensure that all shipping and contact details provided during checkout are accurate to avoid delays or issues with delivery.
- Shipping fees are non-refundable once an order has been processed and shipped.
- In the unlikely event of a delay, we will notify you promptly and provide updates.
7. Need Assistance? If you have any questions or concerns about your shipping and delivery, please do not hesitate to contact us at [insert your contact email/phone number]. Our customer service team is here to assist you.
Thank you for choosing Classic Organics. We look forward to serving you and helping you on your journey to radiant skin and healthy hair!