Non-Refund Policy
At Classic Organics Limited, we are committed to providing high-quality skincare and haircare products for adults and children worldwide. Please read our Non-Refund Policy carefully to understand our practices regarding refunds.
1. No Refunds
Due to the nature of our products and operations, we cannot accept returns or issue refunds once an order has been placed or money paid into This policy ensures the safety, hygiene, and quality of our products for all customers. Also, all sales are final. As soon as payment is successfully processed and received into our account, we do not issue refunds under any circumstances.
2. Store Credits & Replacement
We offer store credit in the following situations:
- Damaged or Incorrect Products: If your order arrives damaged due to our error, or if the wrong product is shipped, we will issue store credit or provide a replacement product.
- Overpayment: If an overpayment is made, the excess amount will be credited to your account for use on future purchases.
3. Reporting Overpayments, Damaged, or Incorrect Products
To report an issue, please contact us within 7 days of payment confirmation or receiving your order. Provide the following details:
- Your order number.
- Proof of payment (for overpayment claims).
- Clear photos of any damaged or incorrect items.
- A clear photo of the order invoice.
- A description of the issue.
Claims submitted after the 7-day window will not be eligible for resolution.
4. Non-Eligible Situations
Store credits or replacements will not be issued for the following:
- Products damaged after delivery due to mishandling, improper storage, or external factors.
- Products purchased from unauthorized sellers or third-party retailers.
5. Shipping Costs
Shipping costs are non-refundable. Customers are responsible for any return shipping fees, unless the return is due to an error on our part (e.g., damaged or incorrect items).
6. International Orders
For international orders, customs fees, duties, or taxes are non-refundable. Additionally, Classic Organics Limited is not responsible for delays caused by customs or shipping carriers.
We value your trust and are committed to resolving any concerns in line with this policy. If you have any questions or need assistance, please contact us at +234 808 204 9456
Thank you for choosing Classic Organics Limited for your skincare and haircare needs!